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First & Last Restoration

5.0

Based on 99 reviews

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Eric Bennett

13:33 10 May 25

Thanks to Marcellis and his team for their excellent customer service and prompt responses in a time of critical need. I was very impressed with Marcellis’ knowledge of the claims process and working with the insurance adjuster to ensure I received adequate funds to address the damage. Thanks again.

Response from the owner 12:10 12 May 25

We really do appreciate this review Eric, thanks for allowing us to assist with the process, wish you the absolute best!

Craig Fischer

12:41 30 Apr 25

Had a water issue and Ross showed up promptly and professionally. Highly recommended .

Response from the owner 14:14 30 Apr 25

Thank you so much for your kind words! We're glad Ross was able to respond quickly and professionally to help with your water issue. We truly appreciate your recommendation and are always here if you need us again!

Andrew Schwartz

15:55 22 Apr 25

Very quick and communicative throughout the whole process! They even went above and beyond and built a small door to cover our water main valve in our finished basement!

Response from the owner 14:15 30 Apr 25

Thank you for the great review! We're thrilled to hear. That water main valve door was a small touch, but we’re glad it made a big difference! Let us know if you ever need anything in the future.

Nicole Shuster

01:30 17 Apr 25

The people at First & Last were amazing from start to finish. They identified our water leak issue in the initial inspection, cleared the area of damage and mold, and did an amazing job with the reconstruction. I highly recommend using their services, they made a stressful time easier to navigate and they'll be our go-to for any future issues.

Response from the owner 13:09 17 Apr 25

Thank you so much for your kind words Nicole! We’re glad we could help make a stressful situation easier and truly appreciate you trusting First & Last with your home. From inspection to reconstruction, our goal is always to provide peace of mind and top-quality service. We’re here anytime you need us in the future (hopefully you never need us again!)

Jerry Edwards

13:10 15 Apr 25

WOW! There is so much to say about Marcellis Mosby and his team at FIRST AND LAST! Awesome business name btw. They took care of my restoration job from first to last. I had a HORRIBLE insurance adjuster, but Marcellis helped out from the very beginning to help communicate and get things moving. This team was professional and got the job done. The process for the insurance was so long, but after getting this situated with them, First and last came thru and grid excellence work. I would highly recommend FIRST AND LAST if you have any water damage of any kind.

Response from the owner 13:30 15 Apr 25

Hey Jerry, thank you so much for your kind words and for trusting First & Last Restoration! We know how stressful dealing with insurance and property damage can be, so it means a lot that we could help make the process smoother for you. Our entire team is committed to standing by our clients from first to last, and we're so glad you felt that support every step of the way. If you ever need us again (hopefully not anytime soon!), you know where to find us. Wishing you peace of mind and a fully restored space! 💪🏽💧

Kali Tackitt

19:41 04 Apr 25

First and last did a great job, they were extremely responsive and got in and out quickly. Ross, Jose, Dave and Marcellis are all amazing people to work with. Highly recommend.

Response from the owner 12:25 07 Apr 25

Thank you so much for the kind words! We're grateful for the opportunity to serve you, and I'll be sure to pass along your shoutout to Ross, Jose, and Dave. It means a lot to hear that our team's responsiveness and efficiency made a positive impact. If you ever need anything in the future, don't hesitate to reach out — we're always here to help!

Robert Gossweiler

14:36 24 Mar 25

Prompt, Informed, and Empathetic Service. My project manager was able to visit my home the next and provide a quote the following day. Their expertise in remediation, repair and experience in dealing with insurance really saved me so much time and hassle. the PM and Owner kept confident in their ability and updated me every set of the way, even when my landlord became less that cooperative. First & Last is truly the best value for service you can get.

Response from the owner 14:52 24 Mar 25

Thank you so much for your kind words and thoughtful review! Navigating remediation and insurance can be stressful, so it means a lot to hear that we were able to make the process easier for you. We’re always here if you need us again, and we truly appreciate your trust in First & Last Restoration.

Bobbie Swann

16:34 05 Mar 25

First and Last responded to my call for service immediately. The team came to my home at the agreed upon time and explained what had to be done and completed the work as scheduled. They were very personable and performed the job efficiently.

Response from the owner 20:17 05 Mar 25

Thank you Mrs. Swann for your kind words! Our team takes pride in providing efficient and professional service while ensuring our clients feel informed throughout the process. If you ever need anything in the future, don’t hesitate to reach out!

Dominique C Solomon

17:27 10 Feb 25

We couldn’t say enough about how grateful our family is for First & Last Restoration! We discovered water leaking into our wall and wood floor at the worst time, during my maternity leave! Not only was the team punctual & competent, but they were truly top tier when it came to intentionality & the safety of our family with two littles. They used zipped closures to make sure everyone in the house was safe while opening floors & walls, they dried the water under the flooring & remediated all mold in record time. They even took care of mold we were unaware of. Best of all they had experience with working with insurance companies & handled the process directly so we didn’t have to be the “middle man”. Thank you Marcellis and your entire First & Last team for taking good care of us!

Response from the owner 17:55 10 Feb 25

Thank you so much for your thoughtful review and kind words! It was truly our pleasure to assist your family during such an important and sensitive time. We know how stressful situations like this can be—especially with little ones in the house—so ensuring your family's safety and comfort was our top priority. We’re glad we could help streamline the process and take some of the burden off your shoulders. If you ever need us again, you know we’ve got you covered!Wishing you and your family all the best,Marcellis MosbyFirst & Last Restoration

Dietra Owens

18:17 23 Dec 24

If I could give 6 stars I would. I had 3 levels of water damage in my home. I contacted Marcellis the owner of First & Last Restoration and he and his team came within hours. They did a thorough walk-thru of what needed to be done. They explained every detail, answered all my questions, and eased my concerns. The team was lead by Quincy, who was knowledgeable, professional, and efficient. They dried out my walls and ceilings & did mold remediation. They took pictures of before and after and tried to minimize the dust as much as possible. I noticed that a small hole was in the wood of my island; that was done accidentally. I mentioned this to Marcellis, and there was “no debate”. He found the best in the business and they repaired it like new. I’m extremely satisfied with their work and will use them again. I will also recommend them to my friend & family. If you need water damage repair or mold remediation…they should be your First and Last call 🙂

Response from the owner 13:48 16 Jan 25

Hi Dietra, thank you for this 5 star review, it means the world. It was a pleasure working with you and we appreciate you trusting us with this project! I hope you are putting that peleton to good use now that you have your home back together!

Lamar Henderson

05:35 12 Dec 24

My toilet on the main level overflowed and leaked into my basement, soaking my drywall. Quinton and Jose did an amazing job removing the affected areas and setting up dehumidifiers and fans to remove the moisture from the basement. They were extremely professional and kept me in the loop throughout the process. After that, Marcellis found an equally outstanding team to install the drywall and paint the basement. They worked efficiently and completed the entire job within 8 hours. I recommend 1st and Last Restoration for any mitigation and restoration needs.

Robert Morris

16:34 13 Nov 24

Our plumber recommended we get a mold evaluation during the replacement of a toilet. Marcellis came to our home the next day. He provided a very honest evaluation and recommended no further restoration work. He explained how we can take care of the situation ourselves and did not charge us a penny. He could have charged us an arm and a leg for a complete restoration, but instead gave us an honest evaluation of the problem. I highly recommend this company!

Jason Filippou

16:50 05 Nov 24

I am a real estate agent who was recommended to use First & Last Restoration's services for a listing in Baltimore. They were very professional, fair priced and thorough. I'm so glad I gave them a try, I will certainly be recommending them to clients in the future.

Demeatris Clemons

15:31 22 Oct 24

Awesome team! I unfortunately had my sump pump to fail recently and the water backed up into my basement which not only smelled it also damaged my carpeting and drywall. I located First and Last Restoration on google and the reviews said it best. From start to finish the experience was so pleasant and professional. Marcellus was polite from the start and was able to get a team to me immediately. Quincy and Jose showed up and took all of my anxiety away. They were polite, professional and also educated me on the process along the way. They showed up timely each day and kept the process organized along the way. Quincy touched base with me daily to ensure the process was moving along as I expected. I’m truly thankful for the experience and I would absolutely work with these guys again and would refer them to anyone I know. Thanks for taking the pressure off of a stressful situation.

KNIFY Chris

14:13 05 Oct 24

Meeeeeeen!!!! First of all , FIRST AND LAST RESTORATION is the best restoration company out here in Maryland. Marcelos , Quincy, Lawrence and José, came to restore my home when my bathroom pipe bursted and flooded my whole house . They responded as quick as possible to safe the situation with their ample professional experiences, skillful talent and remarkable reliable customer services is top notch . They restore my home , fix the damages, dry the walls from my living room to the basement and fix mole situation . I will highly recommend this company for anyone with my situation. THEY DID A WONDERFUL 👍 MAGNIFICENT JOB. A biggest thanks to Marcelos, Quincy, Lawrence and José. I appreciate your expertise.

V P Stewart

22:01 19 Sep 24

Thank you for the great work done! Shout out to Quincy and Jose who went the extra mile to get the job done right the first time. Everyone at this company are professionals providing timely, quality service. Would definitely do business with again.

Lisa Thompson

17:35 18 Sep 24

After a previous remidiation company displayed complete unprofessionalism and was a waste of time, I contacted Marcellis and that same day he was able to come out and inspect the issue. The next day the mold remediation team, Quincy and Jose, came out. They were quick, helpful, and professional. I would recommend them again.

Breahna B

23:12 09 Sep 24

First and Last handled our basement flood with care, and extreme professionalism. They arrived on time, as scheduled, and expertly explained the process, every step of the way. They thoroughly communicated with our insurance adjuster in a timely matter. Shout out to Marcellis, Quincy, and the other gentleman who came for their awesome customer service. My family recommends this team for mitigation and restoration.

Nakia S

16:48 27 Mar 24

My experience with First and Last Restoration has been amazing! This was the first time that I’ve had to deal with water issues in my home so I became anxious thinking about what type of damage may have been caused. The bathroom flooded, due to a broken piece under the toilet, and water came pouring through my dining room ceiling. I’d reached out to another water restoration company who’d come out and assessed the situation within all of 3 minutes. I wasn’t satisfied with the lack of information from the prior company and was given a great referral to this one. Mr. Mosby was extremely quick with communication, the mitigation team arrived promptly, and was extremely nice/professional while taking their time to carefully explain each issue and solution during their assessment. They started the job the following morning. I stayed elsewhere while they were working and they kept me updated with pictures and communication throughout the day. Once completed, the work was done efficiently and effectively. I’m extremely happy with my decision to go with this company and will certainly contact /refer them in the event of any water damage issues.

Courtney Spellacy

15:03 15 Nov 23

I love reviews, but never leave them. I have to leave a review for my experience with Marcellis, his team, and the business. I had to get four quotes for my job - and while all were in the same ballpark - the professionalism, responsiveness, and quality of the process and work with First and Last Restoration was head and shoulders above the rest.

Bri Jones

19:30 01 Nov 23

I had a great experience with First & Last Restoration. Everyone is informative and professional. You can tell they know what they are talking about, the crews are very proud of their certifications and schooling when you talk to them about it.

They were tidy, efficient and thorough with their work in my business. We had a bad mold problem in the basement that went undetected for months.

I would 100% recommend anyone to this company.

Lisa Sterling

00:15 31 Oct 23

⭐️ ⭐️⭐️⭐️⭐️ Quincy , Mario and Charles were the technicians that performed the restoration work in my home after my sump pump backed up after a storm. They were informative, friendly and most importantly professional.
They helped me to feel much better about the situation , I knew I was in good hands. I wish I could give First & Last and their employees 10 stars. The owner even checked in on the job, he was very smart and felt like he really cared about the job being done properly.

Mike Lowe

13:57 30 Oct 23

This team was amazing to work with. We Had a major flood in our home which then resulted in mold. They worked with my insurance company to document everything so it was covered.
Quincy and Mario were very knowledgeable technicians and walked me through the whole process. I gave them full access to my unattended home and felt completely safe with them being there while we stayed in a hotel. 10/10 will recommend.

Michael Charles

13:21 21 Oct 23

Highly recommended for all home restoration needs. First and Last Restoration Service handled a significant sewer water damage repair at my brother-in-law's mom's house. Their team not only fixed the current issue but also spotted and resolved a previous damage. What sets them apart is their thorough approach—they don't just remove the damage, but also undertake the necessary repair and finishing work, ensuring the home is restored to pristine condition. Their responsiveness and timely communication were remarkable.

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Kia Pearson

16:42 18 Jun 23

Very professional company. Went above and beyond to wrap up my items in plastic to make sure nothing got damaged. They even moved all my furniture and items out of the room they were working in. They did an amazing job removing all the sewage from my home. I highly recommend them!

Jenny Sataloff

03:48 01 Jun 23

Professional, friendly, efficient - they communicate well with the homeowners and the insurance company and provide prompt thorough service. A+

Deidra Stockton

22:41 31 May 23

Wow!! What a wonderful professional on time business. I am so pleased with their services I will be using them again in the near future.

Tameka Payton

02:49 13 May 23

Marcellis and his team are absolutely amazing. They were so helpful! They stepped in and spoke with the insurance agent on my behalf. My insurance adjuster from Liberty Mutual had experience working with Marcellis. She even acknowledged how great of a person he is, which says A LOT coming from an insurance adjuster!!!!

Stellar performance, absolute professional.

Orion Burcham

17:57 22 Feb 23

Excellent service - Marcellis from Disinfect-It was knowledgeable, professional, and generous with his time.

My wife and I just bought a new house, only to find a mold-like substance covering the walls of the attic. Our first home inspector (not a remediation expert) was sure it was mold, and charged us over $100 for a single tape test. The results of that test were vague, and he concluded by advising that we should “not use the attic.” - an unrealistic and unprofessional suggestion.

Following this bad experience, we reached out to Disinfect-It Emergency Restoration for a proper mold inspection. And they delivered!

Marcellis (the owner) brought his superior knowledge to bare. He arrived on time, and did a thorough, efficient examination. Not only did he run some initial air tests in the attic (leaving us with more information in one day than we got from the previous lab report), but he also told us that the substance may not actually be mold. He referred us to an industrial mold inspector, and even called him on the spot for an initial review of our attic by video.

Since then, we’ve had the specialist come by, and we are waiting on the final (new) lab results. Thanks to Disinfect-It’s experience and professionalism, we may avoid paying for costly remediation that isn’t actually needed.

We look forward to working with Marcellis and company again, should the need arise.

Thank you, Disinfect-It!

Francine Rodney

20:01 07 Dec 22

I had to call Disinfect-it for water Damage, Clean up and Restoration in which a Respectful Responder named Marcellis Mosby answers the call and out ASAP.
He was very easy to talk to, very understanding and sympathetic about our situation. He was willing to help us Restored the damages and take care of our problems.
I will definitely call Disinfect-it again if God forbid I should have such unfortunate experience again. I'm Recommending Disinfect-it and the team headed by Marcellis Mosby to anyone who has find themselves in such unfortunate situation like I did.
Marcellis Mosby to the RESCUE, U BET ON HIM....
FRANCINE R in MD

Tamara Howard

02:04 26 Oct 22

Marcellis and his Disinfect-It team restored my basement after my hot water heater burst. From the first contact until the job was done, they were professional, on-time, knowledgeable, fast, and provided excellent customer service! The water damage from the water heater was much more extensive than I realized. They identified all of the affected areas (carpet, structure, and items), only removed the drywall, studs, and trim that were damaged, and ensured that everything was thoroughly dry before starting the rebuild. They completed the job much faster than I expected. The drywall and trim replacements were done so expertly, that I cannot tell where the old and new begin and end. I was so relieved and pleased. They bought the exact paint (color and brand) originally used on the affected walls for a perfect match. Marcellis also worked with my insurance company to ensure that the work was covered. I am so pleased with Disinfect-It and encourage you to hire them if you'd like your water damaged space to look like new!

Keith Savage

16:12 10 Sep 22

I cannot say enough amazing things about this company. I did not expect to be so pleasantly surprised by the service, professionalism, and excellence of a water remediation company. Mr. Mosby and his team from start to finish are well equipped to handle everything you need. I am a very stern customer and not easily impressed and I am highly impressed with this company. If I could give it 10 stars I would.

KARYES THOMAS

23:23 14 Jun 22

Dealing with water damage, company came highly recommended. The were very professional, on time and knowledgeable about the issue. They assist with dealing with insurance company which set my mind at ease. The crew came and move necessary items to effectively remove damaged walls and carpet. I will definitely use again if needed (hope I don’t need…lol). Thanks DISINFECT for making an otherwise difficult moment less impactful. Your expertise was a welcomed experience.

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